Since Hazaat.com primarily sells premium food items (Ghee, Honey, Tea, Pickles, Nuts & Seeds) along with lifestyle items like Attar and Bakhoor, a specialized return and refund policy is required. Food products generally have stricter guidelines due to hygiene, safety, and perishability.

Below is a professional, tailored Return & Refund Policy template ready to be added to your website.

Return & Refund Policy

Thank you for shopping at Hazaat (hazaat.com). We take pride in providing authentic, high-quality, and pure products (“খাঁটিতে স্বাস্থ্য, বিশুদ্ধতায় জীবন”).

Because we primarily deal in premium food items, organic produce, and fragrance products, we maintain strict safety and hygiene standards. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue.

1. Return Conditions

To be eligible for a return or exchange, your item must meet the following criteria:

  • Timeframe: You must request a return or report an issue within 72 hours of receiving your delivery.

  • Condition: * For Non-Perishable/Lifestyle Items (Attar, Bakhoor, etc.): The item must be unused, in its original packaging, and with seals intact.

    • For Food & Premium Consumables (Ghee, Honey, Tea, Pickles, Nuts): Because these are food products, we generally do not accept returns if the product seal is broken or if it has been partially consumed, unless there is a verified quality issue, spoilage, or damage upon arrival.

  • Proof of Purchase: You must provide the digital sales receipt sent to your email or the physical invoice included with the package.

2. Valid Reasons for Returns & Replacements

We accept returns, replacements, or full refunds under the following circumstances:

  • The product was damaged, leaked, or broken during transit.

  • The product delivered does not match what you ordered (wrong item or wrong size/weight variant).

  • The product has passed its expiration date at the time of delivery.

  • There is a clear, objective defect in the quality of the product (e.g., unexpected spoilage).

3. How to Initiate a Return

If you experience any issues with your order, please follow these steps:

  1. Contact Us Immediately: Reach out to our customer support via our website’s WhatsApp support, or email us at hazaat786@gmail.com / call us at +8801612871848 within 72 hours.

  2. Provide Evidence: Please send a clear photograph or unboxing video of the damaged, wrong, or defective item alongside your order number.

  3. Return Methods: * Courier Service: You can ship the product back to our hub via an approved third-party courier service.

    • In-Store Return: Alternatively, if you live nearby, you may bring the item directly to our official warehouse/store location.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund.

  • Approved Refunds: If approved, your refund will be processed immediately.

  • Payment Channels: The amount will be credited back through your original payment method (bKash, Nagad, Rocket, or Bank Transfer) within 3 to 7 business days depending on your payment provider.

  • Cash on Delivery (COD Orders): For orders paid via cash on delivery, we will request your mobile banking details (bKash/Nagad) to complete the transfer.

5. Shipping Costs

  • If the return is due to an error on our part (damaged product, wrong item, etc.), Hazaat will bear all return shipping costs.

  • If you wish to exchange a product or return it due to a change of mind (applicable only to unopened, sealed items), you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

6. Contact Us

For any questions regarding our Return and Refund Policy, please connect with us: